Webex for Developers Newsletter – March 2025
March 24, 2025
Greetings, Webex developers! We've had a busy month that brought a lot of new content to share with you. Check out all the latest updates and announcements right here.
🦾 The Role for Large Language Models (LLMs) in Webex Contact Center
We have two new articles from Webex Cloud Engineering Technical Leader, Anupam Mukherjee, that both focus on the fascinating topic of Large Language Models (LLMs) for Artificial Intelligence (AI).
In the first article, Self-protective Auto-improvised Contextual Prompt Infrastructure for Webex Contact Center, explores how LLMs can play a vital role for designing prompts that can adapt to specific tasks in Webex Contact Center and ensures it operates within ethical and secure boundaries.
The other article, Boosting AI Performance: The Power of LLM-Friendly Content in Markdown, shows how converting your content into markdown can greatly improve LLM accuracy and performance. Learn how markdown outshines other complex formats for creating LLM-friendly content that enhances AI-driven insights and outcomes.
📺 Webex Developer Public Webinars
On Tuesday, March 25, 2025, at 1:00PM EDT, join us for another informative webinar, Instant Connect: Effortless, Account-Free Meetings. In this session, you will discover Instant Connect, a WebRTC-based Webex solution that transforms real-time communication. Designed for simplicity, Instant Connect enables guests to join meetings instantly—no need for an email account, app downloads, or complex setups. With a one-click join experience and seamless integration, it’s a game-changer across industries.
From healthcare (including EPIC integration) to e-KYC, customer support, retail, online banking, and beyond, Instant Connect provides a secure and user-friendly platform tailored to your needs. Join this webinar to explore how Instant Connect can revolutionize communication for your organization!
Register for the live session or watch any of our previous webinar recordings on-demand later from our webinars page.
📱 Webex Mobile SDK 3.15: Introducing the Messaging Only SDK
In a new blog post by Webex Developer Evangelism Manager, Adam Weeks, learn about the recent release of Webex Mobile SDK version 3.15, featuring our new Messaging Only SDK for both iOS and Android. This update caters to developers and businesses that are looking to integrate Webex's powerful messaging capabilities into their mobile applications without the additional Webex features of calling and meetings.
🖥️ Device Grant Flow, You Got It!
Tired of complex Webex logins on devices? In a new blog post by Webex Developer Relations Technical Leader, Ashton Jordan, you will meet your new best friend: OAuth Device Grant Flow! Learn how to accomplish a seamless login experience within your integration for Webex users on a Cisco Board, Desk Pro, Room Kit, tablet, mobile device or any other device that has a limited input device setup.
🚀 Blast Off Real-Time Collaboration with the Webex Embedded App Launch Pad
In another recent blog post by Adam Weeks, learn about the Webex Embedded App Launch Pad that lets you create a seamless multi-user lobby experience. This is perfect for planning poker, interactive games, real-time surveys, and more. You will also see how to get started quickly with a prebuilt solution that integrates effortlessly into your Webex Embedded Apps.
🤖 Take A Deeper Dive into the Webex Bot Framework for Node.js
A popular blog post by Developer Evangelist, Phil Bellanti- A Deeper Dive into the Webex Bot Framework for Node.js,was recently updated for 2025. This article shows us how simple handlers in the framework make it easier to develop Webex chatbots in Node.js. This allows developers to focus more on the end-user experience in Webex, by abstracting away a lot of the complex aspects of building a chatbot app.
🎤 Cisco Live Amsterdam 2025: A Spectacular Event for Webex Developers
Cisco Live Amsterdam 2025 has wrapped up, and what an incredible event it was! Developers from around the globe gathered to explore the latest innovations in Webex technology, engage in hands-on workshops, and network with industry experts. In this article, Adam Weeks looks back at some of the highlights from this year's event.
👩🏽💻 Webex Developer βeta Activities
Attention early adopters! We have some great things in the Developer βeta program that you can go check out now:
- The most recent entry in the beta program is a preview of the Converged Webex Developer Portal, which combines resources for both the Webex Suite and Webex Contact Center platforms. Today, we have two different portals for Contact Center and Webex Suite. This poses a challenge for a developer who is interested in developing an application/integration for Webex Suite and Webex Contact center as the documentation and APIs are available in two different portals. Having all the contents available in single portal will assist the developers to easily discover the contents.
- Next is the Webex Click to Call beta, which is designed to provide a user-friendly calling experience for guest users to call people within your Calling organization. This powerful feature eliminates the need for downloads, accounts, and authentication, to ensure customers can connect with your enterprise effortlessly with just click of a button, improving overall customer satisfaction and engagement.
- The AI Assistant for Webex Developers is also in the beta program, which is a chat interface powered by a large language model (LLM) to assist users to find the right Webex developer tools and code generation for their projects. Developers can either click through options or provide a plain text description of their intended project, and the assistant will handle the complex tasks, presenting relevant documentation and appropriate tools like APIs and SDKs. Additionally, the assistant can generate code snippets to aid in building integrations, thus enabling even customer administrators to create their own integrations.
Don't miss out on testing these new features today!
📝 Webex API Recent Changelog Hits
There are some important API updates that were recently listed in the Webex API Changelog:
- WARNING – March 14, 2025: The data for the
Video Durationfield in the Calling Media Quality report has occasionally been reported as higher than expected. We're addressing this discrepancy to make sure that the data accurately reflects the actual video duration during calls. This change will be applied to historical data, affecting records up to 13 months prior from when the change goes live and will be enacted starting 3/18. The Video Duration field also exists in the Calling Engagement report, but this change won't affect this report as it's being obsoleted. - BREAKING CHANGE – March 3, 2025 – As mentioned in the November changelog, the values of the
errorCodesfield returned by the Get a Trunk endpoint will be updated. This update is scheduled to take place in April 2025.
