Webex for Developers Newsletter – March 2024

Hello Webex Developers! We have some great stories, updates, and other tidbits in this month's newsletter that will bring you up to date. So, let’s get right to it and catch up on all the latest news in the Webex Developer community.

⚙️Creating Navigation Widgets in Webex Contact Center

Continuing our blog series about the customization of Webex Contact Center widgets, we now turn our attention to the broad possibilities offered by navigation widgets in our latest post from the leader of Webex Developer Evangelism, Adam Weeks. Learn how to easily add tabs to the main menu, personalize with Momentum icons, and configure the layout.json file for an optimized agent desktop experience.

🔐Traversing Webex Contact Center API Authorization with Ease

The Webex Contact Center platform offers a streamlined authorization process designed to protect and simplify user authorization for integrations. Get acclimated with the authorization flow for the Contact Center APIs in a new blog post by Senior Developer Evangelist, Phil Bellanti. In this article, you will learn how to configure Contact Center integrations, select the proper scopes, leverage the OAuth2 grant flow for secure API transactions, and manage tokens effectively.

📺Webex Developer Public Webinars

On April 24th at 1:00PM ET, join our public webinar for an Introduction to the Webex Contact Center Flow Designer. Flow Designer is a no-low, no-code orchestration platform and developer ecosystem for building custom integrations in Webex Contact Center. We will cover a variety of use cases, run a live demo, and have our great partner, Journey ID, join us to showcase an amazing Flow Designer powered Customer Authentication workflow. Register for the live event today!

Also, in case you missed our last public webinar, Upgrade Your App with Webex Meetings SDK V3, you can now watch that and other past recordings on our webinars page.

☁️Practical Guide to Hosting a Webex Integration on AWS

Have you built a Webex integration application and ready to take on the task of hosting it in the cloud? AWS is a very popular choice for hosting, with an extensive amount of service offerings for managing applications at scale. For a quick start on hosting a Webex integration in AWS, check out this new blog by Community Technical Manager, Eugene Morozov. You will be guided step-by-step to deploy a moderately complex application in AWS using Elastic Beanstalk and Code Pipeline.

🕵️Introducing SCIM2.0: Streamlined User Identity Management on Webex

In a recent blog by Engineering Product Manager, Janelle Allen explains that Webex now leverages the SCIM2.0 standard to streamline user identity management and automate provisioning tasks. Janelle goes through what the SCIM 2.0 standard entails and the potential ways it can foster more innovative solutions.

🦾The AI-Powered Webex Suite

As Webex Suite is built on an extensible platform, it benefits from top-notch AI innovations, built-in security, and a single pane of glass management via Control Hub. In a new blog by Director of Product Marketing, Manu Parhar, learn the ways Webex is revolutionizing collaboration with eight new “out of the box” AI workflows for every industry.

📝Webex API Changelog Highlights

The Webex API Changelog has several recent entries listed. We always recommend checking that page frequently to stay up to date. Here are some important ones to note:

• March 20, 2024 - NEW: New attributes, createJoinLinkAsWebLink and createStartLinkAsWebLink, have been added to the Join a Meeting API, which can be used to specify webLink as a joinLink or a startLink. Those are typically useful if mandatory user login is configured in Control Hub.
• March 18, 2024 – UPCOMING BREAKING CHANGES: In the near future, there will be some important changes to the Webex Calling APIs, Wholesale Subscriber Provisioning APIs, and OAuth methodology for integrations. Please check the full API changelog for detailed information on these update notices.
• March 7, 2024 - NEW: In the Virtual Line Call Settings API, we've added multiple endpoints that let you manage all Virtual Lines call settings.